From time to time customers experience difficulty placing an order on PlaytexStore.com. One of the most common problems occurs when a customer attempts to complete their purchase and they are returned to the login page to sign into the store again. Typically, this can be caused by three things:
Customer's browser configuration is off
Cookies are disabled (click here for instructions)
Personal firewall settings are too strict
Please use the information below to help adjust your browser's settings. If
you continue to have difficulty with the site, please complete this form
and call us at 1-800-249-0832 to place your order over the phone. NOTE: The instructions
below apply to issues with Internet Explorer.
Reset Default Security Settings:
Open Internet Explorer
From the Tools menu, choose Internet Options
Click on the Security tab.
Click the Internet icon
Click the Default Level button
Click on the Privacy tab
Click the Default button
Click the OK button
You may also want to add PlaytexStore.com as a trusted site;
click
here for instructions. Your security settings are now reset. You must close and open a new
browser session for the new security levels to take place.
Optional: Reboot your PC. Then go to Start → Control Panel → Internet Options and Clear your cookies. Then open Internet Explorer again.
Cookies must be enabled for you to use this site. Cookies are transient session variables and are used on our web site to remember who you are after you login or enter information to be updated. This information is stored temporarily in a cookie. A number of the features on PlaytexStore.com, such as your shopping cart and address book, require the use of cookies to pass information from one web page to the next. This requires that cookies be enabled on your browser. These cookies last for the duration of your user session. No passwords are stored in cookies.
Modify your security/firewall/anti-virus software settings:
Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "www.PlaytexStore.com" to your "safe list" of sites.
Instructions on how to adjust your personal firewall settings are located here.
